Privacy Policy

One Thibault Hotel

Managed by ITC Hospitality Group

Effective Date: November 2023

At One Thibault Hotel, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, make a booking, or interact with us.

1. Information We Collect
   We may collect the following types of information:
   • Personal Information: Name, surname, email address, phone number, ID/passport details, and billing information when you make a reservation or enquiry.
   • Booking & Stay Information: Dates of stay, special requests, preferences, and loyalty programme details.
   • Website Usage Information: IP address, browser type, pages visited, and cookies to improve your online experience.
   • Marketing Data: Preferences for receiving promotional communications.
2. How We Use Your Information
   Your information is used for:
   • Processing reservations and payments.
   • Communicating booking confirmations, updates, and offers.
   • Enhancing your stay through personalised services.
   • Sending marketing and promotional material (where consent has been given).
   • Complying with legal and regulatory requirements.
3. Sharing of Information
   We do not sell or rent your information. We may share information only with:
   • Service Providers: Trusted third parties (e.g., booking platforms, payment processors) assisting with our operations.
   • Legal Requirements: When required by law or government authorities.
   • Business Transfers: In case of a merger, acquisition, or reorganisation.
4. Data Security
   We implement appropriate security measures to protect your personal information against loss, misuse, or unauthorised access. However, no electronic storage or transmission over the internet is fully secure, and we cannot guarantee absolute security.
5. Cookies & Tracking
   Our website uses cookies and similar technologies to:
   • Improve functionality and performance.
   • Analyse site traffic and usage patterns.
   • Remember your preferences.
   You may disable cookies in your browser settings, but some features of the site may not function properly.
6. Your Rights
   Under South Africa’s POPIA and other applicable laws, you have the right to:
   • Access, update, or correct your personal information.
   • Request deletion of your data where legally permitted.
   • Withdraw consent for marketing communications.
   • Lodge a complaint with the Information Regulator (South Africa).
   To exercise these rights, please contact us at +27 21 465 8243.
7. Data Retention
   We retain personal information only as long as necessary for the purposes outlined in this Policy, or as required by law.
8. Third-Party Links
   Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.
9. Updates to this Policy
   We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
10. Contact Us
    If you have questions about this Privacy Policy or how we process your information, please contact us:
    One Thibault Hotel
    Email: info@inthecity.co.za
    Phone: +27 21 465 8243
    Website: www.onethibault.com